Customer Care Executive

Job Purpose
Customer Care Executive / phone, Email and face to face meetings.

 

Responsibilities

  •  Handle complaints, customer queries, resolve issues within specified timelines.
  • Conduct necessary research and follow with other departments on behalf of the customer.
  • Provide status update to customers on pending / ongoing cases.
  • Prepare ‘Exception Forms’ and collect the evidence in the file to support the exception for customers in line with Policies & Procedures for management approval.

 

Qualifications

  • Bachelor’s degree or equivalent experience
  • 1- 4 years of Experience in customer interface.
  • Strong verbal and written communications skills
  • Strong communication and interpersonal skills
  • Focused and goal-oriented
  • Excellent negotiation skills
  • Excellent analytical skills

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